Iberia Airlines Reviews (2025)
Iberia Airlines, the flag carrier of Spain, generally receives a blend of positive and negative reviews from passengers. While some flyers highly appreciate the carrier for offering tickets at an economical price and providing a diverse range of premium quality services. Others usually criticise the airline for its mediocre customer service and frequent flight delays, along with strict baggage rules. Travellers also prefer Iberia Airlines because of its association with the Oneworld Alliance. This global alliance allows Iberia to cover an extensive network of routes.
What to Expect When Flying with Iberia Airlines?
Iberia Airlines guarantees a comfortable and hassle-free experience to its passengers. They bestow the best of the amenities to their passengers irrespective of their ticket classes. A vast number of add-ons are available to enhance the air experience of the travellers. Some of them are Priority Check-In and Boarding, Special Baggage.
Apart from the add-ons that can be availed during the booking, passengers can also enjoy airport facilities such as airport lounge, in-airport Wi-Fi, and so on. Iberia’s In-Flight facilities are again commendable. This includes TV screens, noise-cancelling headphones, magazines, newspapers, special meals, digital press service, and many more.
Booking Experiences and Customer Services Support
The Passengers who have flown with Iberia Airlines have mixed reviews towards their Booking feasibility. Various passengers admire the comfort of booking tickets online. They state that Iberia Airlines’ website functions seamlessly. The add-ons are also added conveniently, and the payment method is quite easy to navigate. Whereas several other passengers have encountered a negative experience with Iberia. Their primary issues include:-
- Issues with Website Functionality
- Faulty Portals
- Issues with Payment
- Delays in receiving Confirmation Mail
- Delay in Refunds
- Difficulties in adding services, which lead to further inconvenience
Apart from this, flyers have often faced immense difficulty with the Customer Service Providers. According to them, the Customer Care team either doesn’t connect the customer with an officer or takes hours to do so. Several travellers have regarded Iberia’s customer service as unhelpful and rude as well. However, a decent number of people also appreciate the airline’s customer service. They consider the airport staff and the flight attendants as polite, helpful, and client-oriented.
Airport Services and Airport Office Assistances
The customers flying with Iberia Airlines can also enjoy many amenities at the airport they travel to or from. The designated office staff is also present at the airports to assist the passengers with the most affordable and comfortable amenities. Some passengers have claimed that the staff don’t help them. As the customers have not received any support in cases when they’ve booked tickets, but the office portal is not showing the reservation. Another flyer has suffered when the services booked by them online are not reflected on the staff’s end. This becomes even more problematic in the case of Minor Services and Special Services.
The optimistic reviews regarding the Iberia Airlines office assistance also exist. Various travellers had a positive experience with the carrier. The passengers have also said that the staff didn’t charge them unnecessarily for basic services. They also guided them to book recreational and luxurious amenities and introduced them to membership benefits. The airport services and staff assistance provided by Iberia Airlines include:-
- VIP Lounge Services
- Priority Check-in
- Kiosk Check-in
- Online Check-in
- Iberia Plus Membership Assistance
- Fast Track Security Services
- VIP Car Parks
- Special Services
- Iberia Air Shuttle
- Concierge Services
A combination of customer reviews could be traced in Iberia’s office experience. The list of facilities offered by the airline at the airport makes it more satisfactory for the passengers.
In-Flight Amenities
Iberia Airlines presents a huge variety of In-Flight amenities to its passengers. The comfortable seats, luxurious cabins, and hygienic In-flight environment make the airline even more esteemed. These qualities are also cherished by the majority of passengers. These In-Flight Facilities include:
- In-Flight Wi-Fi
- Digital Press Services
- TV Screens
- Noise Cancellation Headphones
- In-Flight Beverages
- In-Flight Entertainment
- Special Meals
- Ronda Magazine Services
- Business Wine Services
- In-Flight Bluetooth Services
The flight attendants of Iberia Airlines have received the maximum number of positive reviews. The cabin crew is admired for their cordial behaviour, attentiveness towards the passengers’ needs, and the hospitality they showcase. These are one of the crucial reasons that lead to travellers giving high ratings to the airlines.
1. Delays and Cancellations
Delays and Cancellations are a recurring theme in Iberia Airlines’ negative customer reviews. The airline is accused of frequent delays and last-minute cancellations. Customers are also annoyed as the airline authorities don’t inform the passengers regarding the potential delays.
Issues faced by the flyers because of this are as follows:-
- Frequent Flight Delays
- Significant difficulties in rebooking the Flights
- Faced prominent issues in getting Refunds
- Missed Connections
- Limited Compensations
These issues lead to agitation among the passengers. Hence, leading to a rise in negative ratings.
2. Food
The airline’s food is often scrutinised by the passengers. Although Iberia’s food has been considered “scrumptious” by some and “tasteless” by others. It is said to lie below average, even if considered as per aviation standards. The meals and beverages vary drastically based on the ticket class. This is how the passengers of all three classes rate the food provided by the airline:-
- Economy Class:- The customers travelling through economy class find it really difficult to deal with Iberia’s food. Although there is positive as well as negative feedback. But the negative reviews are more numerous. Most of the passengers find the food to be tasteless and limited in options. The beverages are also not up to the mark according to them, which makes it even more annoying.
- Premium Economy Class:- The Premium Economy Class Passengers have found the food to be a bit decent. The are more positive reviews in this class. Several flyers are happy with the food choices available to them. Even for vegetarians, dishes like Lasagna and Gazpacho are served. The variety of beverages and food excites the passengers. However, some travellers of Premium Economy Class are not satisfied with the food quality, complaining that the food is served cold and soggy.
- Business Class:- Similar to the Premium Economy Class Passengers, the Business Class Passengers also find the food and beverages as delicious and hygienic. Numerous flyers stated that the starters and pre-order meals were “delicious” and “superb”. The food served in the short-haul Iberia flights is generally better than that served on the long-haul flights.
The quality of food and beverages served in Iberia Airlines differs from one flight class to another. Therefore, the customer reviews also vary accordingly. But overall, it can be concluded that Iberia Airlines serves decent food and beverages in short-haul flights.
3. Carry-on Weight Limits
Iberia has separate carry-on weight limit policies based on its ticket class. The weight limit is given below:
- Economy/ Premium Economy Class:- 1 Carry on Bag (56x40x25cm) + 1 Personal Bag (Maximum weight = 10kgs (22 lbs)).
- Business Class (Short-haul Flights):- 1 Cabin Bag (56x40x25cm) + 1 Personal Bag (Maximum Weight = 14kgs (31 lbs)).
- Business Plus (Long Haul Flights):- 2 Cabin Bag (56x40x25cm) + 1 Personal Bag (Maximum Weight = 14 kgs (31 lbs)).
Passengers are often disappointed with Iberia’s Carry-on Weight Limits. They claim that this is unfair and the airlines are biased towards Business Class Travellers and Frequent Flyers. Various flyers have faced this partiality, as some passengers could easily get away with slightly exceeding limits. But others, especially the Economy Class Flyers, had to face strict baggage rules. They were even asked to pay an additional fee for exceeding the limit. Customers have also found the information present on the airline’s website as conflicting and vague.
4. Unbundled Pricing
Another criterion due to which the customers don’t feel like flying with Iberia is their “Unbundled Pricing Systems”. The airline’s pricing system seems puzzling to the passengers. They have stated that the pricing system lacks transparency. Flyers couldn’t comprehend why they were charged extremely high for additional services.
A few customers dealt with the high price issues during flight modifications, leading to drastically expensive air tickets. The customer support providers didn’t cooperate with the passengers. This lack of help enhances the traveller issues, which further raises the negative reviews.
Overall Experience based on Ticket-Class
1. Business Class
The Business Class Flyers generally give positive ratings to Iberia Airlines. They comment that the seats of their aircraft, primarily A350 aircraft, are quite comfortable and spacious recliner seats. A separate door gives them full privacy. Along with this, the In-flight entertainment amenities of the business class are also wholesome. The in-flight meals and beverages served to the Business Class flyers have a satisfactory ratio.
2. Premium Economy Class
The Premium Economy Class flyers have given mixed reviews to the company. Some customers find the Premium Economy seats are a bit better as compared to the Economy Class. The seats of this cabin are wider with more legroom. In terms of In-flight entertainment, as well as noise-canceling headphones, and amenity kits are redeemed by the travellers. Passengers also enjoy the priority check-in. However, the negative reviews include a lack of food and beverage quality.
3. Economy Class
The Economy Class travellers are usually not content with the services they receive. They rate the services slightly below the average. The seats are considered uncomfortable. Some passengers are extremely annoyed with the food quality and even comment on it as “almost inedible”. According to a lot of people, the airport staff and some flight attendants even lack hospitality and are unwelcoming. However, a few customers state that the economy class is much more bearable in the long-haul flights in comparison to short-haul flights.
Global Awards and Recognitions
This is a comprehensive list of significant awards and global recognitions won by Iberia Airlines throughout the years:
- “Best Airline Staff in Europe” at the 2024 World Airline Awards
- “Best Short-Haul Economy Meal” at the Onboard Hospitality Awards
- “Best In-Flight Food Service 2025”
- “Best Onboard Service in Europe 2025” at the PAX International Awards
- Gold Award for Best Cabin Interior Concept (A321XLR) from the Onboard Hospitality Awards
- APEX 5-Star Award for Customer Service
- Iberia Airlines is certified as a 4-Star Airline by Skytrax
These awards and global recognitions highlight Iberia Airlines’ international achievements and its recent improvement to enhance the passenger experience.
Conclusion
Through the detailed analysis of the above-stated aspects, it can be clearly concluded that Iberia Airlines is one of the well-regarded European Airlines with a blend of positive and negative customer reviews. Although the low-budget carrier is preferred for international destinations and long-haul flights. Passengers of the economy class and short-haul flights are mostly unsatisfied with the services provided by the airline.
FAQs
Iberia Airlines is most suitable for international travel mainly because of its association with ‘the Oneworld Alliance’.
Yes, Iberia Airlines is considered quite suitable for long-haul travel.
The overall customer reviews of the individuals travelling through Iberia’s Economy Class are generally negative. Although some passengers find the services satisfactory.
Iberia Airlines is a 4-Star Airline by Skytrax.
Iberia’s ‘unbundled’ pricing structure can be a bit unreliable and lead to unexpected costs if you haven’t carefully reviewed what’s included in your ticket.