Does Frontier Airlines Refund Money?
Frontier Airlines is a well-regarded American airline with an intricate refund policy. Although the airline mostly sells non-refundable tickets. Frontier Airlines does offer a money refund under limited circumstances. This includes flight cancellation or prolonged delay caused by the airline, or a 24-hour risk-free cancellation option for the customer, along with a few other exceptions. Strict guidelines regulate Frontier Airlines’ Cancellation and Refund policies. This blog comprises a comprehensive breakdown of Frontier Airlines’ Refund Policy.
What Are Frontier Airlines Money Refund Policies?
The Frontier Airlines’ Refund Policies are explicitly provided by the airline. A detailed explanation of them is given below:
24 Hours Policy
The rules and regulations of the airline state that if a passenger cancels the flight ticket within 24 hours of purchase and at least 7 days before the day of departure. Then, the customer is eligible for a full refund after paying $99 cancellation fee, if required. It is a no-risk policy offered by the airline. Customers can make cancellations through the Frontier Airlines mobile applications or via their official website.
Flight Cancellation and Delay
Passengers of Frontier Airlines also qualify for refunds if their flight is cancelled or significantly delayed by the airline itself. However, there are certain criteria attached to the flight cancellations and delays as mentioned here:
- If the flight is cancelled by the airline because of Controllable and Uncontrollable circumstances.
- Domestic Flights will be delayed for 3 hours
- International Flights will be delayed for 6 hours
- No money refund will be made if the passengers flew on an alternative flight. Passengers can also check the possibility of having an alternate flight by looking at the Frontier Airlines Route Map.
Diamond Elite Members
Frontier Airlines provides additional benefits to the Diamond Elite Members. One such advantage is that these members can redeem refunds if they cancel flights at least 24 hours before departure.
Special Circumstances
There are some special circumstances, such as the sudden demise of a deceased person, in which Frontier Airlines refunds full money to the passenger’s family or close relative. This can be conveniently done if the family submits mandatory documents to the officials.
No Show Cancellation
If a passenger has missed a flight or failed to board their flight, it shows a No-Show Cancellation. This usually happens when:
- Passengers must complete Check-in at least 60 minutes before departure.
- Passengers must complete Boarding at least 20 minutes before departure.
If any flyer fails to achieve these standards, their booking will be considered a No Show Cancellation. In such a scenario, Frontier Airlines won’t refund any amount to the passengers. To avoid any end-of-moment chaos, travellers can also make pre-bookings with Frontier Airlines by checking their Low Fare Calendar beforehand.
Booking through Travel Agents
The travellers who have made flight bookings with Frontier Airlines through Travel Agents should not worry during the times of flight delays and cancellations. They should inform their respective travel agents regarding the situation. Refund Requests made by travel agents will lead to the refund of ticket payments in their accounts. This money can be further collected by the travellers from their agents.
Ways to Get a Refund from Frontier Airlines
To apply for a refund from Frontier Airlines, the customers can opt for the following options:
- Official Website of Frontier Airlines, i.e., www.flyfrontier.com. It contains all the forms and refund options that can be filled out by the flyers to redeem refunds.
- Another option is that passengers can directly contact or visit the higher authorities at the head office of Frontier Airlines if their queries are not resolved online.
The most hassle-free ways to apply for refunds are mentioned above.
How Long Does Frontier Airlines Take to Process Refunds?
Frontier Airlines’ refunds are processed either upon request or automatically by the airline. The time taken by the airline to return the payment depends on the mode of payment used by the passengers during purchase.
- Airlines will take at least 7 business days to refund payments made by Credit Card.
- For payment made through check or cash, the airlines will take 20 days to refund the amount.
Conclusion
Frontier Airlines’ Refund Policy, although it seems to be a bit complex, is easy to navigate. The airlines don’t have an extensive list of events where they make refunds. The strict policies and specific events where the airline processes refunds are explained explicitly in this blog. Along with this, the best ways to get refunds and the expected time duration are also mentioned to provide more clarity to the users. Future flyers can gain more insights into Frontier’s refund policy by going through this blog.
FAQs
Yes, Frontier Airlines refunds money, but only under certain circumstances mentioned above.
Yes, Frontier Airlines charges a cancellation fee of $99 per passenger.
The tickets purchased by the Diamond Elite Members are fully refundable according to Frontier Airlines.
You can contact Frontier Airlines by calling 801-401-9000.
The expected time to receive refunds from Frontier Airlines is 7 business days for payments made with a credit card and 20 business days for payments made with cash or a check.